Effective Date: 12 December 2025

At https://ossu.co.uk (“OSSU”, “we”, “us”, “our”), we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or interact with us.

What Information We Collect

We may collect and process the following categories of personal data:

Personal Details
    •    Name
    •    Email address
    •    Telephone number
    •    Shipping and billing addresses

Payment Information
    •    Payment details are processed securely by third-party payment providers.
    •    We do not store full payment card details on our servers.

Technical & Usage Data
    •    IP address
    •    Browser type and device information
    •    Pages visited and interactions with our website

How We Use Your Information

We use your personal data for the following purposes:
    1.    To fulfil orders and provide services
            (Legal basis: performance of a contract)
    2.    To communicate with you
            Including order confirmations, customer support, and service updates
            (Legal basis: contract or legitimate interest)
    3.    Marketing communications
           Where you have opted in to receive emails or newsletters
           (Legal basis: consent)
    4.    Website improvement and security
            To analyse site usage, improve functionality, and prevent fraud
            (Legal basis: legitimate interests)
    5.    Legal and regulatory compliance
            Including accounting and tax obligations
            (Legal basis: legal obligation)

How We Protect Your Information

We implement appropriate technical and organisational measures to protect your personal data, including secure servers, encryption where appropriate, and restricted access to personal information.

Sharing Your Information

We do not sell your personal data.

We may share your information with trusted third parties only where necessary, including:
    •    Payment processors
    •    Delivery and fulfilment partners
    •    Website hosting and analytics providers
    •    Legal or regulatory authorities where required by law

All third parties are required to handle your data securely and in accordance with applicable data protection laws.

International Data Transfers

Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent legal protections.

How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements. Marketing data is retained until you withdraw consent.

Your Rights

Under UK data protection law, you have the right to:
    •    Access your personal data
    •    Request correction of inaccurate data
    •    Request deletion of your data
    •    Restrict or object to processing
    •    Request data portability
    •    Withdraw consent at any time
    •    Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details below.

Cookies and Tracking Technologies

For information about how we use cookies and similar technologies, please refer to our Cookie Policy.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. Please review this page periodically for updates.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

OSSU Tea Ltd
Contact us here
Website: https://ossu.co.uk